✦Durban Stash ← Back home

Clear from check-in to collection

Storage policy.

Our simple rules keep every student stash safe, traceable, and ready for the next break.

01

What we store

Suitcases, boxes, books, bedding, clothing, small appliances, and other ordinary student belongings. Items must be clean, dry, securely packed, and labelled.

02

Restricted items

Do not store cash, identity documents, weapons, illegal substances, flammable liquids, perishables, live plants, animals, or items that are hazardous or unlawful.

03

Monthly payments

Plans are billed in 30-day periods. Monthly instalments are charged automatically according to the payment schedule shown at checkout. For this storage season, belongings cannot be collected before 1 February 2027, even if a billing period ends earlier.

04

Missed monthly payments

If an instalment is missed, we will contact you. Your belongings will remain safely stored, but we will pause their release or collection until the overdue amount is settled. Contact us promptly to discuss payment and your booking.

05

Cancellation

Request cancellation by emailing studentstoragedurban@outlook.com or messaging us on WhatsApp. We will stop future PayFast instalments once your request is processed. Refund eligibility follows the refund policy below.

06

Refunds

If you cancel before storage starts, prepaid storage that has not been used is eligible for a refund. Once a paid 30-day storage period has started, that period is non-refundable. Refund eligibility for prepaid periods that have not started is assessed when you cancel. Refunds are subject to applicable law and payment-provider processing.

07

Drop-off, pickup and collection

Drop off belongings at 8 Tudor Place, Musgrave, Durban. Facility handover hours for drop-off and collection are 4:00 AM to 12:00 AM (midnight). Open the location in Google Maps. One-way pickup from a residence to our facility is charged once per booking according to the selected zone: Zone 1 Local—Berea, Musgrave, Glenwood, Morningside (R50); Zone 2 Durban Central—Durban CBD, Greyville, Umbilo (R70); Zone 3 Mid-range—Umhlanga, Durban North, Sydenham, Overport (R100); and Zone 4 Further out—Westville, Pinetown, Kloof, Hillcrest (R150). This fee does not include return delivery. Students collect stored belongings from the Musgrave facility, no earlier than 1 February 2027. Bring your booking reference. If belongings are not collected by the agreed collection date, an overdue fee of R10 per day applies.

08

Damage and loss

We handle belongings with care and keep them in secure storage. Please do not pack fragile, irreplaceable, or valuable items. Report any issue within 48 hours of collection.